Frequently Asked Questions

Not signed up yet? Learn more about Muscle Crate here.

Becoming a Member

1How do I join Muscle Crate?
Select the plan you'd like and add to cart. Once you fill in the billing information we ask for your shipping info and you’re good to go!
2When do I get charged?
We charge all customers on the day of your order and this will be recurring depending on your subscription plan (every month, 3 months, 6 months or year).
3How can I change my billing/shipping info?
You can do this by logging into your account and clicking settings. Please let us know if you are experiencing issues, and we‘ll do our best to help you!
4When is the last day to order?
Order by the 25th of each month and your first box will be sent out on the 27th.

What comes in the box

1What can I expect in my Muscle Crate box?
Each box contains a varity of 12+ supplements from some of the biggest brands and also new innovative brands. All products have been hand selected, tested, and approved by our team. Collectively, we take great care to send only awesome, high quality, stuff that we use and enjoy ourselves! You’ll find that we put a great deal of thought, research, and time into creating each month's box.
2Are the boxes different each month?
Yes! Each month we work with new brands to bring you different products to try.
3Are the products lactose or vegan friendly?
Some products are but this isn't something we guarantee, as the box is a selection of products it is likely some products may not be suitable.
4What can I expect in my Muscle Crate Premium box?
The same great supplements as the standard Muscle Crate box plus a full sized Protein Powder tub ( around 30 servings) to keep you fuelled for the month.

Cancelling My Subscription

1How do I cancel my subscription?
You can cancel your account after 30 days by logging into your account, clicking Membership settings, and choosing Cancel My Account. If using a mobile please refresh the page to make sure the change has been saved. Your account will then show as Pending Cancellation and will cancel of before the next renewal date. Please let our Customer Service team know if you are experiencing issues, and we‘ll do our best to help you!

Shipping Information

1When will you ship my Muscle Crate box?
All subscriptions ship in the last week of the month. Order before the 25th and your box will be sent out on the 27th of the month.
2How much is UK postage?
UK postage is FREE!!! Muscle Crate boxes ship via 2nd Class Tracked Royal Mail - check your Order Shipped email for tracking details. Muscle Crate Premium boxes are shipped via Hermes - check your Order Shipped email for tracking details.
3How much is USA shipping?
USA shipping is FREE!!!
4Do you ship to the EU?
Yes we do, EU shipping is £2.50 per box.
5Do you ship internationally?
Yes, we ship to the following countries at £5.00 per box:
Australia, New Zealand, Canada.
6Whats your returns and postage policy?
Please see our POSTAGE & RETURNS policy for details.

Affillate/Ambassador Program

1Can I become an affiliate?
Do you have a lot of followers or friends you keep recommending our boxes to? If so, you might as well make some money from it. Email us and we can set you up as an affiliate to start earning commission on all your referrals,.
2Do you sponsor Athletes?
Yes we do. If we feel like you would fit well with our team and represent our brand we would be happy to discuss sponsoring you. Email us and we would love to have a chat to find out more about you.

I need help

1How can I contact Muscle Crate?
Email our Customer Service team or click the Live chat (bottom right) to talk to us. Email: help@musclecrate.com Response time is normally 24 hours but can take longer during busy periods.
2Where are you on social media?
You can find us on the following platforms:
Facebook: /musclecrate
Instagram: @muscle_crate
Twitter: @muscle_crate